An elderly woman won her case in the Erie Home Roofing lawsuit over high-pressure sales tactics, making headlines. The company has operated for 50 years, yet customer satisfaction remains their biggest problem. They have had 377 complaints filed over the last three years.
The company resolved 136 complaints in the past 12 months. This raises serious questions about their business practices. Erie Home’s operation spans 93 locations with 1,500 employees, but their lawsuit update reveals a pattern of mounting customer concerns. This piece delves into Erie Home’s legal challenges and analyzes common customer complaints that led to the current litigation.
Understanding the Erie Home Roofing Lawsuit
Customers filed multiple legal actions against Erie Home Roofing due to deceptive business practices and poor service. The lawsuits emerged from several connected problems that left customers with no choice but to seek legal help.
What triggered the legal complaints?
High-pressure sales tactics became the main reason behind most legal actions. An elderly woman won her case against Erie Home Roofing after salespeople pushed her into signing an expensive roofing contract. The company’s aggressive approach led another customer to pay almost $98,000 to install a new roof.
The problems with insurance claims added more fuel to the fire according to reviews. A Manchester Township homeowner sued Erie Insurance Group because they denied his hail damage claim. Two professional contractors had already confirmed the damage. The company’s pressure tactics forced several other customers into unfair deals. One customer paid $260,000 for just half a roof replacement after “hours of pressure tactics”.
Timeline of major legal events
Legal battles against Erie Home stretched over many years:
- Mid-2018: Erie customers filed 14 complaints with Pennsylvania Insurance Department about hail damage.
- December 2018: Attorney Scott Cooper from Schmidt Kramer filed a writ of summons against Erie Insurance to help Joseph Nolte.
- 2019: Erie’s one-year limitation clause caused Richard Cairo’s lawsuit dismissal.
- 2025: Better Business Bureau received many more complaints about unresolved issues.
Erie’s policy clause creates the biggest problem for customers. The rule states “a Suit must be brought within one year after the loss or damage occurs”. Courts dismissed several cases even when homeowners worked with Erie to solve their claims.
Erie Home’s official response
Erie Home responds to complaints using standard statements that acknowledge customer concerns. They often say things like: “Erie Home has been in direct communication with the customer to ensure the necessary repairs are completed”. The company makes promises about future fixes or claims they’ve already solved the issues.
The company stands its ground firmly when faced with legal challenges. They quickly refused to waive the one-year lawsuit clause in Richard Cairo’s case. Joseph Nolte’s situation showed similar stubbornness – Erie kept denying his claim despite multiple experts confirming the hail damage.
Common Issues Reported by Customers
Customer complaints are the foundations of the erie home roofing lawsuit that reveals consistent patterns of questionable business practices. These problems have led to ongoing legal challenges against the company.
Service and repair delays
Homeowners face lengthy waiting periods for repairs. A Buffalo couple waited over two years for ceiling repairs after the 2022 blizzard. They called the company twice monthly, but only received help after media got involved. Simple “one-day jobs” turned into weeks-long ordeals. One customer’s roofing job stretched to 17 days similar with their metal roofs. The company repeatedly cancels appointments without notice and fails to show up for scheduled work.
Misleading sales tactics
The erie home roofing lawsuit highlights aggressive sales methods. Representatives conduct sales presentations lasting 4+ hours with multiple team members present. Price manipulation seems common. A customer’s original quote of $82,000 dropped to $36,000 during one sales session. Hours of pressure tactics led another homeowner to sign a $260,000 contract for just half a roof. Customers describe the approach as “pushy ‘we are not leaving until you commit'”.
Unwanted calls and harassment
Excessive telemarketing ranks among the most important complaints. Records show one customer received 116 calls in just 16 days, while another logged 31 calls within a month. The company uses multiple phone numbers to bypass customers’ blocking attempts.
Financing and billing disputes
The erie home roofing lawsuit’s financial concerns include:
- Interest rates reaching 12.99% over 20-year terms
- Credit lines opened without customer knowledge or consent
- Promised 0% financing promotions not honored
- Rebates never delivered despite documentation
Permit and inspection problems
Building code violations emerged during inspections. A city inspector discovered a “no permit situation” with “terrible workmanship”. Erie failed to complete required permit processes with local building departments. These oversights created ongoing compliance problems for homeowners.
How Erie Home Responded to Complaints
Erie Home’s response patterns show a company that relies heavily on standardized communication strategies instead of real problem-solving as the erie home roofing lawsuit unfolds. The company’s way of handling customer dissatisfaction follows specific patterns that deserve a closer look.
Patterns in company responses
The company sticks to templated language when addressing complaints. “Erie Home apologizes for any inconvenience this may have caused” shows up in almost every official response. They use this boilerplate language as their standard opening, whatever the complaint’s severity. The company claims they’re “actively working” on issues or are “in the process of” resolving matters. Customer experiences tell a different story – these statements rarely lead to action. The company brushes off serious allegations about expensive contracts by calling them “misunderstandings” rather than tackling the real problems.
Use of ‘Do Not Contact’ lists
Erie Home often uses internal “Do Not Contact” lists as a way to handle complainants. BBB complaints show similar responses: “We’ve added your number to our Do Not Contact list”. In spite of that, this approach doesn’t work well. One customer got 116 calls in just 16 days, while another received 31 calls in a month after asking not to be contacted. The company’s telemarketing continues even after opt-out requests, and customers report that Erie Home uses different phone numbers to get around being blocked.
Resolution vs. avoidance tactics
Erie Home likes to drag things out when dealing with formal complaints. They respond to BBB complaints by saying they’re “awaiting a reply” from various parties or are “still in the process” of addressing issues. So many customers end up waiting endlessly for solutions. The company only jumps into action after customers file formal complaints with regulatory agencies. They sent a $10,000 refund check to one customer only after a BBB complaint. Sales representatives try to dodge cancelation requests too. They’ve been caught trying to talk customers out of cancelations and setting up pointless meetings that might push past cancelation deadlines.
Erie Home Roofing Lawsuit Update
Most important legal victories against Erie have emerged since lawsuits began. These developments are a great way to get insights for homeowners who think about roofing contracts.
Recent developments in the case
A elderly woman won her lawsuit against Erie Home Roofing in 2025 over aggressive sales tactics. The next significant case involved a 71-year-old Marietta resident who took legal action after feeling pressured to pay $98,000 for a new roof. A Pennsylvania homeowner sued Erie Insurance Group when his hail damage claim was denied, even though two independent contractors confirmed the damage. Several homeowners have reported they signed contracts under extreme pressure. One homeowner’s story stands out – they committed to $260,000 for just half a roof.
Statements from legal representatives
Joseph Nolte’s attorney Scott Cooper, who represents him in his bad faith lawsuit against Erie Insurance Group, said: “The company was asked to reconsider and fix the roof, but to no avail”. Cooper wants full roof repairs for his client and points out that other insurance companies in the area paid similar claims without any dispute. The Pennsylvania Insurance Department had to break down 14 complaints about hail damage in 2018.
Effect on Erie Home’s reputation
Erie Home’s market position has weakened through these proceedings. Customer trust has eroded because of the company’s strict stance on policy details. This especially when you have their one-year lawsuit limitation clause. Erie continues operations, but online forums and reviews now warn extensively about potential risks.
In Closing
Erie Home Roofing’s lawsuit reveals a company that doesn’t deal very well with customer service. This despite being extensive operations and 50 years of history. The evidence shows they use aggressive sales tactics. The company also delay services, and follow questionable business practices that have triggered hundreds of complaints and several legal actions. Their customers tell the same story of sales pitches that drag on for hours and price manipulation. This along with endless phone calls, and long delays to finish projects.
The company’s responses to these problems fall short. They use cookie-cutter apologies and make empty promises instead of fixing what’s wrong. Their “Do Not Contact” list doesn’t stop them from calling customers who’ve asked to be left alone.
Legal cases won against Erie Home, like the elderly woman who fought back against their pressure tactics, should raise red flags for consumers. These cases show why homeowners need to learn about roofing contractors before signing anything.
Smart homeowners should check contractor credentials, talk to past clients, and get several quotes for their roofing work. Anyone who feels pushed during a sales pitch needs time to think before signing any contracts. The lawsuits against Erie Home remind us that even companies with decades of experience might not put their customers first.