Customer reviews for Momentum Solar tell an interesting story. The company received 158 five-star ratings and 143 one-star ratings out of 362 total reviews. Their 2.92 average rating shows mixed customer feedback. The company’s workforce has grown to more than 1,000 employees nationwide since 2018.
Momentum Solar ranks among Inc. 500’s fastest-growing private companies. They serve customers in New Jersey, New York, California, Florida and other states. A deeper look at customer feedback shows installation quality earned a solid 3.6 rating. But after-sales support lagged behind at 3.0. Many customers complained about pushy marketing and poor service quality. These mixed reviews suggest the company’s performance needs a closer look.
This review dives into real customer experiences. It covers everything from the first sales call to installation and beyond. The insights will help you decide if Momentum Solar is right for your home’s solar energy needs.
What Momentum Solar reviews reveal about the sales process
The sales process shapes a customer’s entire experience with Momentum Solar, as shown in reviews on many platforms. BBB ratings tell a story – the company averages 2.66 out of 5 stars from 482 customer reviews.
Original contact and sales pitch
First impressions mean everything in the solar industry. Customer reviews point out Momentum Solar’s pushy acquisition tactics. The company reaches out through multiple channels. Customers report getting many calls each day from different numbers, even after they block previous ones. BBB complaints show some customers got 22 calls in just 24 hours.
Door-to-door sales remain the life-blood of Momentum’s strategy. Reviews mention sales reps showing up at homes wearing construction vests and hard hats. Some homeowners noticed this as a way to look like utility workers instead of salespeople. This practice sparked many complaints, especially where homeowner associations ban soliciting.
Sales pitches focus on saving money through what they call a “cost-efficient alternative to mainstream energy use”. Reviews show that reps often talk about “government incentives” or “grant money” to cover installation costs. They make solar seem “free” to homeowners. Customers say reps push hard to get contracts signed right away by claiming limited-time deals or urgent rate changes.
Common concerns from new customers
Momentum Solar keeps growing and getting new customers. Yet reviews keep showing the same problems. Customers feel let down by the gap between promises and reality. To cite an instance, one customer said: “He told us on two separate occasions that the process would not cost us… now I find out that there is a cost associated with the process”.
Contract signing brings another big headache. Reviews from Momentum Solar Orlando show reps pressure people to sign initial papers just “to see if solar would work.” Later, customers learn they agreed to binding contracts. South Plainfield reviews talk about how hard it is to cancel. Some customers say they got harassing follow-up calls after trying to back out.
Jacksonville customers complain about timing and accountability. They face long delays between signing up and getting their systems installed. These delays sometimes lead to complaints and possible lawsuits when customers feel misled.
The company changed its digital approach too. Industry data shows Momentum now uses predictive lead scoring to pick the best leads. This cut outbound calls by 33% while meeting appointment goals. The company seems to be improving its customer approach while growing.
Anyone thinking about solar should read these reviews carefully. They give a real picture of what to expect during sales talks and what questions you need to ask before making long-term commitments that affect your home and wallet.
Installation experience based on Momentum Solar reviews
The next big phase after signing a contract with Momentum Solar involves the actual installation process. Customer reviews from multiple platforms show a wide range of experiences during this crucial step of their solar experience.
Scheduling and delays
Customer reviews point to the timeline between contract signing and panel installation as the biggest problem. Many customers wait months for installations to begin, and some reviews mention long periods without any company communication. A customer who signed up in September 2024 had “never heard anything about install” by March 2025, only to find their order canceled without any explanation.
Reviews from Momentum Solar South Plainfield show scheduling problems frequently. Customers often report canceled appointments and late technicians. One customer described how installation crews failed to show up on time repeatedly. “They delayed and stalled for 6 weeks before they removed them” for a roof replacement. The company took “almost 4 weeks to replace them” after the new roof was installed in just two days.
These delays create financial risks for customers who keep paying high utility bills while waiting for their solar systems to work. The scheduling problems often lead customers to file complaints with consumer protection agencies when the company fails to meet installation deadlines.
Quality of installation work
Momentum Solar reviews paint a mixed picture of installation quality with a 3.6 out of 5 rating. This rating beats their overall company average, but customer experiences vary greatly.
Momentum Solar Orlando reviews show customers generally praise the installation teams’ technical skills. A customer noted, “The installers showed up in the morning and finished their task in a few hours—it was amazing how quiet they were on my rooftop”. Some customers see immediate benefits in energy production after successful installations.
The picture looks less rosy in Momentum Solar Jacksonville reviews. Many customers find debris and installation materials left on their property after crews leave. A customer had to pick up “10 screws throughout my yard, short sections of conduit in the gutters, and miscellaneous materials” after the team left without cleaning.
Several customers report roof damage after panel installations, which sometimes leads to lawsuits when repairs become needed. One troubling review described how a customer paid $780 for roofing repairs after the crew caused “significant damage” during panel reinstallation, and getting reimbursed proved difficult.
Reviews often mention inexperienced or unprofessional installation teams. One customer shared: “The installers gave me incorrect information. They were on their phones, or shooting the breeze with each other for hours. The re-install took 9 hours because they spent the first 3 talking to each other, standing on the roof, but not working”.
The reviews make one thing clear – documenting installation issues right away helps. Customers who take photos of problems typically resolve issues better than those who report problems weeks later.
Customer service after installation
Customer service after installation plays a crucial role in solar ownership. Momentum Solar reviews often point to this as their biggest problem. The numbers tell a concerning story – 747 total complaints in the last three years and 201 complaints closed just in the past 12 months. These statistics help us learn about the company’s support system.
Support response time
Reviews on multiple platforms show customers find it frustrating to reach a representative. Many customers wait on hold for long periods—sometimes more than 45 minutes—without talking to anyone. A customer shared, “I was holding to speak to someone for over 45 minutes and still couldn’t get anyone”.
The situation becomes worse when Momentum Solar doesn’t return calls about service problems. Several customers report that technicians promise to fix system failures but never follow through. A troubling review from Orlando mentioned their system stopped working. “We called a technician to take a look, and he found that the issue was with the backup battery system” but then “demanded a $400 service fee before checking the system”.
Billing and account issues
Reviews consistently reveal financial letdowns, as many customers say their systems don’t deliver the promised savings. One customer expressed frustration: “I am paying now as much as I was paying with my electric company”. Another customer reported they were “paying almost $500 for solar and $500 to electricity” at the same time after system failures.
South Plainfield reviews show warranty issues add another layer of complexity. Several customers’ warranty claims face denial for questionable reasons. A customer found their warranty became invalid because “a different company had previously handled the removal and reinstallation of the solar panels”.
These billing complaints escalate into formal investigations when customers feel misled about their financial obligations or see unexpected fees.
Handling of complaints and follow-ups
Jacksonville reviews highlight the resolution process as especially problematic. Customers bounce between departments without solutions. Others receive generic responses that don’t address their specific problems.
Poor responsiveness leads to numerous negative reviews online. One customer filed a lawsuit claiming the company “voided our warranty simply because we did not purchase or install the battery system through them”.
Some reviews describe concerning practices where representatives blame homeowners for system failures. A reviewer questioned if the business model resembled a “pyramid scheme” structure where service quality drops after the original sale.
These reviews emphasize why potential solar customers should research post-installation support quality along with pricing and installation details.
Location-specific Momentum Solar Reviews
Customer experiences with Momentum Solar show clear differences based on where people live. A look at their reviews across service areas reveals both common threads and unique local challenges.
Momentum Solar Orlando reviews: what locals say
Momentum Solar’s Orlando branch gets mixed feedback with a 3.8-star average from 14 reviews on Angi. Local customers love the original installation process. “The installation team was very attention to detail. We highly recommend!” said one happy customer. But many reviews point out problems that came up later.
Happy Orlando customers still deal with long waits between getting their system installed and turned on. A customer mentioned that after getting Permission To Operate (PTO), the company didn’t schedule the system startup – they “just showed up at my door”. This lack of communication shows up in many Orlando reviews.
Momentum Solar South Plainfield reviews: recurring themes
The company’s headquarters in South Plainfield, New Jersey sees ongoing service issues in customer feedback. They hold an A+ BBB rating, yet customer reviews tell a different story – just 2.66 stars from 482 reviews. Their Yelp rating looks even worse at 1.4 stars from 44 reviewers.
Warranty issues stand out in South Plainfield reviews. One frustrated customer stated: “They refuse to honor this agreement. They are a ripoff!” about removing panels for roof work. Many customers feel stuck with underperforming systems and hit roadblocks when they try to solve problems through official channels.
Momentum Solar Jacksonville reviews: unique challenges
Jacksonville’s customer base faces its own set of problems. The reviews highlight aggressive marketing as the biggest issue. One resident shared their experience: “I have received calls at all hours of the day and at work. When I told the rep I was at work and could not talk he simply kept talking”.
Unlike other areas where installation quality or system performance top the complaint list, Jacksonville reviews focus on unwanted calls and contact attempts. One customer had to threaten legal action after asking seven times to stop receiving calls.
Reviews from different locations show that while Momentum uses standard processes everywhere, each area’s customer experience is unique. Anyone thinking about solar installation should look at reviews from their local branch instead of relying on overall company ratings. This approach helps evaluate both installation options and potential pyramid scheme concerns more effectively.
Legal and trust concerns raised in Momentum Solar Reviews
Legal records show troubling patterns in Momentum Solar reviews that customers need to know before signing up. The company faces the most important legal challenges that raise red flags about their business practices and how they treat customers.
Mentions of complaints and lawsuit cases
Court documents reveal Momentum Solar agreed to pay up to $30 million to solve the problems of federal Telephone Consumer Protection Act violations through unsolicited telemarketing calls. Consumers who received multiple calls between March 2015 and January 2025 will benefit from this settlement, though all customers except one are eligible. The Better Business Bureau has logged 747 complaints against the company in three years, and 201 of these were closed in the last 12 months.
The situation becomes more concerning with two major racial discrimination lawsuits mentioned in Momentum Solar reviews. Six Black former employees filed the first lawsuit in 2019. They claimed managers used racial slurs and paid Black employees less than white coworkers. A second lawsuit emerged in 2021 with similar claims and added allegations about retaliation against employees who spoke up. Momentum Solar Orlando reviews highlight contract disputes where customers couldn’t cancel agreements within legal timeframes.
Is there a pyramid scheme concern?
Questions pop up in Momentum Solar reviews about possible pyramid scheme structures. Official sources make it clear that Momentum Solar isn’t technically a pyramid scheme. All the same, Momentum solar south plainfield reviews raise concerns about compensation structures and recruitment strategies. The company runs as a legitimate business that offers real products and services, which sets it apart from actual pyramid schemes.
How to protect yourself as a homeowner
Momentum Solar reviews point to several ways you can protect your interests when you think over solar installation. The “Cooling Off” rule gives you three days to cancel a solar panel agreement. You should document everything really well, as Momentum solar jacksonville reviews show people struggle to cancel contracts even during this period.
Problems might come up, so here’s what you can do: reach out to Momentum Solar directly, contact your State Licensing Board, file a complaint with your state’s Attorney General’s office, or share your experience on Momentum’s BBB page. Getting advice from an attorney will help you understand your options if these steps don’t work.
Frequently Asked Questions About Momentum Solar Reviews
How can I cancel my Momentum Solar contract?
You have a “cooling-off” period of three business days after signing the contract to cancel without penalty. To cancel, provide clear written notice to the company within this time-frame. If issues arise later, contact Momentum Solar directly, reach out to your State Licensing Board, or file a complaint with your state’s Attorney General’s office.
Does Momentum Solar use their own installation teams or subcontractors?
Momentum Solar claims to use their own in-house installation teams rather than subcontractors. This approach is intended to provide more control over the installation process and quality. However, experiences may vary, so it’s advisable to confirm this information for your specific location.
What are common concerns raised in Momentum Solar reviews?
Common concerns include aggressive sales tactics, delays in installation and activation, communication issues, and difficulties with customer service after installation. Some customers also report problems with billing, system performance not meeting expectations, and challenges with warranty claims.
Are there any legal issues I should be aware of regarding Momentum Solar?
Momentum Solar has faced legal challenges, including a settlement related to telemarketing practices and lawsuits alleging racial discrimination. While not a pyramid scheme, some customers have raised concerns about contract disputes and cancelation difficulties. It’s important to thoroughly review all contract terms before signing.
How can I protect myself when considering Momentum Solar or other solar companies?
To protect yourself, thoroughly research the company, read location-specific reviews, and understand all contract terms before signing. Document all communications, know your rights regarding cancelation periods, and verify any promises made during the sales process. Consider getting multiple quotes from different solar providers to compare options.
What incentives or tax credits are available for solar installation in the U.S.?
Homeowners in the U.S. may qualify for the federal solar Investment Tax Credit (ITC), which currently allows you to deduct a percentage of your solar installation costs from your federal taxes. Many states also offer local rebates, property tax exemptions, or performance-based incentives. Check with your local utility and state energy office to see what’s available in your area.
How do I know if my home is a good fit for solar panels?
The effectiveness of solar panels depends on several factors: the amount of sunlight your roof receives, the angle and direction of your roof, potential shading from trees or buildings, and your local climate. A reputable solar installer should offer a site assessment or use satellite imaging to determine if your home is a good candidate.
What should I watch for in a solar contract?
Look for clear details on pricing, system components, warranties, maintenance responsibilities, performance guarantees, cancellation policies, and whether the agreement is a lease, loan, or purchase. Be cautious of vague terms or pressure to sign quickly. Always request a copy to review before committing.
Will solar panels increase my home value?
In many cases, yes. Studies have shown that solar panels can increase home value, especially if the system is owned outright. Buyers often view solar as an energy cost-saver. However, leased systems or loan obligations might complicate resale, so it’s important to clarify system ownership when selling.
What kind of warranty should I expect from a solar provider?
There are typically three types of warranties: equipment warranties (often 10–25 years), performance guarantees (promising a certain energy output), and installation or workmanship warranties (covering the labor and installation quality). Make sure your provider offers comprehensive coverage and outlines what happens if the system under-performs or fails.