Erie Home Roofing reviews paint a troubling picture. The company operates from 93 locations nationwide, but maintains a disappointing 1.2-star rating from 386 Yelp reviews. Customer complaints have piled up to 377 in the last three years.
A closer look at customer reports reveals several red flags. Service and repair problems lead the list with 146 complaints. Customer service issues follow with 47 complaints, while order and product problems each account for 24 complaints. On top of that, customers have flagged aggressive marketing practices. One customer reported getting bombarded with 116 calls within just 16 days. Some customers did share positive experiences though, like successfully negotiating affordable options for full roof replacements.
This analysis dives into Erie Home Roofing’s customer feedback from multiple review platforms to give you a clear picture of what to expect. BBB records also help shed light on whether this widespread but debated roofing company deserves your business.
Erie Home Roofing Solutions Reviews: What They Offer
Erie Home excels in metal and asphalt roofing systems. Their flagship product line features stone-coated steel options. The Erie metal roofs collection comes in three distinct styles: dimensional shingles, Spanish tile, and wood shake alternatives.
Their stone-coated steel roofing delivers exceptional durability. These roofs can withstand winds up to 120 mph and resist hailstones up to 2 inches in diameter, earning a Class 4 impact resistance rating. The metal options look like traditional materials but eliminate common maintenance problems. A properly installed system lasts about 50 years.
Homeowners looking for budget-friendly options can choose Erie’s architectural asphalt shingles. These fiberglass-constructed shingles resist 1.75-inch hailstones with Class 3 impact rating. The special granule surface blends reflect up to 25% of solar heat. Their patented fastening technology resists winds up to 130 mph.
Each roofing system comes with unique protective features. The metal options use aluminum-zinc alloy coatings bonded to stone granules. The asphalt shingles include protection against algae growth in wet climates.
Erie Home’s metal roofing includes a transferable 50-year limited lifetime warranty. The asphalt options also come with limited lifetime warranty coverage.
The company provides additional services like foundation repair, basement waterproofing, and crawlspace encapsulation. However, roofing remains their main focus.
Erie Home Roofing Reviews Consumer Reports: What Customers Are Saying
Erie Home’s roofing services have received mixed customer feedback on review platforms. The company holds an A+ BBB rating as of May 2023, with customers giving them 4.69 out of 5 stars in more than 3,600 reviews.
Erie’s installation teams get high praise from happy customers for their speed and efficiency. Teams complete most projects in just one day. A customer shared their experience: “The crew arrived the next morning and prepped quickly… the job would be completed in one day”. Reviews often highlight the team’s professional service and cleanup after installation.
The company faces some criticism too. Customers complain about pushy marketing tactics. Sales presentations drag on for 3-4 hours, and the sales team can be persistent with follow-ups. One customer had to deal with 116 calls in just 16 days.
Price is another big concern. Erie’s quotes are often much higher than their competitors’. A customer’s experience shows this gap. Erie quoted $209,000 for a metal roof replacement, then offered an instant discount to $150,000. This price was still way above competitor quotes of $88,000 and $66,000.
After installation, some customers report problems with leftover debris. They also mention trouble with warranty claims, and some even experienced more roof leaks after Erie’s work.
Erie Home Roofing Reviews BBB and Complaint Patterns
BBB records show Erie Home’s customers are deeply unhappy with their service including a lawsuit. Their BBB profile reveals 377 total complaints filed in the last three years, and 136 of these came up just in the past 12 months.
Customer frustrations fall into these main categories:
- Service or Repair Issues: 205 complaints
- Customer Service Issues: 65 complaints
- Product Issues: 35 complaints
- Order Issues: 28 complaints
- Billing and Sales Issues: 43 complaints combined
Many workmanship complaints point to leaks after installation. Customers say their roofs leaked more after Erie’s work. A customer complained, “My roof has leaked for the last 3 years with Erie not fixing the problem”.
Customer records show ongoing communication problems. Many customers can’t reach company representatives. One customer tried “multiple calls every day since June 12” without any success.
The company’s poor service shows in its Yelp rating – just 1.8 stars from 41 reviews. All the same, Erie responds to BBB complaints with cookie-cutter messages, often starting with “Erie Home apologizes for any inconvenience this may have caused”.
Reddit users back up these complaints. Multiple posts describe the company as “a scam” that “prey[s] on the elderly” through aggressive sales tactics.
Summary
Erie Home Roofing’s story isn’t as simple as it might seem. Their technical specs are impressive, metal roofs that stand up to 120 mph winds and offer Class 4 impact resistance. But there’s a big disconnect between their positive BBB rating and the flood of customer complaints that should make potential buyers think twice.
My decades of roofing industry experience show that these patterns point to deeper problems. A company selling top-tier products should back them up with great service. The 377 complaints in just three years, mostly about service and repairs, tell us the problems are systemic.
The pricing structure raises eyebrows too. One customer got a quote that was three times what other companies charged for the same work. Smart homeowners should get multiple estimates before they commit to any roofing project.
Anyone thinking about Erie Home needs to really look into their local branch. Service quality varies quite a bit across their 93 locations. It’s also smart to set clear boundaries during the first meeting to avoid pushy sales tactics.
Some customers are happy with Erie Home’s work, but the sheer number of similar complaints is a red flag. A new roof is a big investment that needs careful research. Your best bet is to check out several contractors and read reviews about your local branch before you sign anything.