EMT Solar and Roofing reviews show a B+ rating from the BBB in just six years of operation. This veteran-owned business started in 2018 and has completed many solar and roofing projects since then.
Customer feedback shows mixed results with a 3 out of 5-star rating from 16 reviews. The company’s credentials are impressive – they’re a GAF Certified Master Elite Contractor and hold NABCEP certification for solar installations. Their warranty package stands out, with a 10-year solar labor warranty that ranks among the industry’s best. BBB records show 11 consumer complaints against the business.
This detailed review looks at customer experiences, installation quality, warranties, financing options, and employee feedback. These insights will help homeowners decide if they should work with this company that wants to “provide homeowners with the tools they need to take control of their energy future”.
Customer experiences with EMT Solar and Roofing
EMT Solar and Roofing’s customer satisfaction shows mixed results in various review platforms. Their ratings tell an interesting story: 3.8 out of 5 stars from 13 reviews on EnergySage, 3 out of 5 stars from 16 customer reviews on BBB, and 3.6 stars from 28 reviews on Best Company. These numbers give us a clear picture of homeowner’s experiences with this solar and roofing provider.
Positive reviews and referrals
Customers praise EMT Solar and Roofing’s knowledgeable staff and quality work. The company’s website proudly showcases 1,000 reviews, which points to their large customer base. Many reviewers speak highly of sales representatives who took time to explain the solar process and answer questions.
One customer said, “We have already referred several family members and friends from church”, which shows their trust in EMT’s services. Other happy customers talk about how easy it was to switch to solar energy and save money on monthly bills.
A New Jersey family shared their story about EMT’s customized approach. The company helped them understand the benefits and guided them through each step. Their energy costs “dropped significantly, giving the family much-needed financial breathing room”.
Common complaints and concerns
Notwithstanding that, EMT Solar and Roofing faces several recurring issues in customer feedback. Roof leaks after installation top the list of problems. A customer reported their “roof leaked and took 8 months for the system to be even turn on”.
Customers often complain about delayed timelines, with some waiting 8-10 months to get their systems running. Many customers feel frustrated about cost and savings misrepresentation. To cite an instance, a reviewer shared: “I was told that my electric bills would reflect a charge of $5.00 to $7.00 monthly. I have been receiving monthly bills of $90.00, or more”.
Other common issues include:
- Poor communication between departments
- System performance issues after installation
- Aggressive sales tactics
- Unclear financing terms
BBB records show 11 total complaints over the past three years, with 4 in the last 12 months.
How EMT responds to negative feedback
EMT Solar and Roofing takes an active role to deal with negative reviews. To name just one example, see how they handled a negative customer interaction – they “implemented a 2 week suspension & return to work training for the individual who was involved in this case”. They also gave that customer a $250 gift card.
The company responds to BBB complaints quickly, usually within 1-3 business days. They ask for more details to fix specific issues. Sometimes, they add customer phone numbers to their “Do Not Call list” when people complain about too many calls.
EMT’s approach to installation problems varies. Sometimes they take responsibility, other times they point to issues with third-party partners. After one customer complained about delayed system activation, EMT explained they were “in a legal battle with the sales company that sold the job” but still allowed the system to operate.
The company shows they’re willing to address negative feedback, though results vary based on customer experiences.
Installation process and service quality
EMT Solar and Roofing’s installation process follows a clear path that takes several months from the first meeting until your system starts working. Their website materials and customer feedback paint a clear picture of their standard procedures and possible complications.
Timeline from quote to activation
EMT Solar and Roofing’s experience starts with a consultation through video or at your home. The meeting takes about 30 minutes to review your roof and solar needs. Their design team creates a basic design right away while they talk about how you can pay for it.
The complete timeline moves through these phases:
- Engineering and permitting: Their in-house engineer completes electrical and building plans to submit to local municipalities and utility companies – this usually takes 3-6 weeks
- Installation day: Most home projects need less than one day to install the system
- Inspection period: Township inspections happen 1-3 weeks after installation
- System activation: Your solar system becomes ready 2-4 weeks after inspection approval
Real customer experiences sometimes show longer timelines. A customer’s project that started in August 2023 got paperwork and permits approved in October. The installation didn’t start until January 2024, and final activation happened in April 2024. Most projects take 60-90 days to finish when everything goes smoothly.
Roofing and solar integration
EMT stands out because they handle both roofing and solar, which gives them an edge over specialized services. Their status as a GAF Certified Master Elite roofing contractor helps them review whether roofs can support solar panels through their 25+ year lifespan.
Their roofing experts check roofs older than ten years to confirm structural strength. This all-encompassing approach tackles a key point: your roof needs to last longer than the solar system. Installers must make holes in the roof to attach racking, but EMT uses sealants at these spots to stop leaks.
Some customers have faced challenges with this integration. One customer shared their experience: “The roof replacement day was a mess since the installers did not proof the main roof on the house first and did the garage replacement first…This was incorrect and they had to rip the main roof in addition which caused another cost increase and another contract change”.
Post-installation inspections
EMT Solar and Roofing manages multiple inspection stages after completing the physical installation. Township inspections make sure the installed system matches approved designs and meets building, electrical, zoning, and fire codes.
The utility company must approve final interconnection (PTO) before you can turn on your system. EMT handles inspection scheduling, even when installation changes need extra approvals.
Inspections sometimes find problems that need fixing. One unhappy customer said: “The inspector not only blasted the installation as poorly done and unsafe, but he also stated it did not even match the plans he had. A big RED failure sticker was given and back to the drawing board they went”. These extreme cases seem rare, but they show why quality control matters throughout the installation process.
Warranties, certifications, and equipment used
Quality warranties and certifications protect homeowners who invest in solar installations. EMT Solar and Roofing’s industry credentials make them stand out from other solar and roofing companies.
GAF and NABCEP certifications
EMT Solar and Roofing proudly holds the GAF Master Elite® Contractor certification (Contractor ID 1124714, State License Number 13VH10238500). This puts them in the top 2% of roofing contractors across the nation. Their status as a Master Elite installer means they follow GAF’s detailed process, which experts call “the best in the business”.
The company also earned NABCEP (North American Board of Certified Energy Practitioners) certification for solar installations. NABCEP certification stands as the gold standard in renewable energy. Professionals must pass rigorous tests and show proven experience. This certification verifies technical expertise and helps certified professionals earn about 11% more.
These two certifications allow EMT to handle roofing and solar projects together. This setup helps address homeowners’ worries about keeping their roofs intact during solar installations.
Solar panel brands and expected lifespan
EMT Solar and Roofing works with Panasonic and Trina Solar panels. These manufacturers back their panels with 25-year warranties, and the panels work well for at least that long.
Solar panels naturally produce less power as time passes, dropping by 0.5-1% each year. That’s why performance warranties guarantee 90% of expected energy output for the first ten years.
Solar installations come with three warranty types:
- Product Warranty: Covers panel and inverter defects (inverters typically warranted for 10-12 years)
- Power/Performance Warranty: Guarantees energy production levels
- Workmanship Guarantee: Covers any installation fixes needed
Labor and material warranties
EMT’s status as a GAF Certified Master Elite Contractor means exceptional warranty coverage for roofing work. They give homeowners a 10-year labor warranty and a 25-year material warranty on roofing projects. New owners can take over these warranties when properties sell.
The company’s warranty package ranks among the best in the business. Their solar labor warranty runs for 10 years, which beats many industry standards.
Homeowners often worry about solar panels voiding their roof warranties. EMT Solar and Roofing handles this concern well. Their installations usually keep roof warranty coverage intact. They do this by working with existing roofing contractors or offering separate warranties for areas where solar work happens.
EMT’s expertise in both roofing and solar makes them a great choice for homeowners who want both services. Their dual certification helps coordinate these projects smoothly while keeping all warranty coverage secure throughout the process.
Financing options and affordability
Cost is still a major worry for homeowners who want to install solar panels, as shown in many EMT Solar and Roofing reviews. The company gives several payment options to make renewable energy available to more New Jersey residents.
No-credit-check financing explained
EMT Solar and Roofing stands out by offering a no-credit-check financing option with zero upfront cost. This program helps New Jersey homeowners who might find it hard to get solar panels otherwise. You need to meet four simple requirements to qualify:
- Own their home
- Have no past-due balances on electric bills
- Possess a roof capable of fitting at least 8 solar panels
- Receive a minimum of 437 hours of sunlight
This financing works through third-party ownership (TPO) arrangements. You don’t buy the system outright but agree to buy the power it makes. Their marketing message says it best: “We focus on your roof, not your FICO score”.
Understanding tax credits and incentives
The federal Investment Tax Credit (ITC) gives homeowners a 30% credit on solar installation costs through 2032. This tax credit reduces your federal income tax dollar-for-dollar and covers panels, equipment, batteries, labor costs, and sales taxes.
The ITC has no maximum limit. You can roll over any unused portion of the credit to future tax years if your tax bill is less than the credit amount.
New Jersey residents get extra state benefits too. Solar panels’ value won’t increase your property taxes. The state used to offer Transition Renewable Energy Certificates (TRECs) for every 1000kWh of production.
Customer confusion around payment plans
EMT’s financing options still leave some customers confused about how payments work. The federal tax credit causes the most misunderstandings. Sales reps sometimes call it a “rebate,” but it just lowers your tax bill instead of giving you money for loan payments.
Some customers got surprised by payment increases. One review mentioned their $168 monthly payment jumped to $218, and would go up to $318 within 16 months unless they paid $16,500 upfront.
Some customers didn’t see the savings they expected. One customer said they were told electric bills would be $5-7 monthly, but they kept getting bills over $90. These stories show why you need a full picture of all terms before signing up for solar financing.
EMT Solar and Roofing employee reviews
A company’s customer satisfaction depends on its employees’ performance, and EMT Solar and Roofing is no exception. A deep dive into their employee reviews shows both strengths and challenges in their workforce.
Sales team professionalism
Customer feedback about EMT’s sales representatives remains mixed. Some clients praise specific sales team members for their expertise and support. One customer said “Joe has been with me every step of the way. No question was considered absurd”. Other reviewers paint a different picture, with one noting their marketing director “beat around the bush with questions”.
Many customers appreciate sales representatives who explain the solar process clearly and stay available throughout their projects. Customer testimonials often mention representatives who “took the time to explain why, and answer all of our other questions; along with how solar works”. Some customers report sales staff making unfulfilled promises. One disappointed customer stated “my salesperson Nick was horrendous but unfortunately, I believed him”.
Installer conduct and communication
The installer teams earn mostly positive reviews for their work quality and professionalism. Reviewers express satisfaction with both roofing and solar installation crews, calling them “great” and “very pleasant to speak to”. A satisfied customer noted that “the roofing crew was great as well as the solar crew. They answered all of my questions as well as being well informed”.
Some installation experiences point to quality concerns. One complaint described how “the electrician that came out not only butchered the wall where the panel was mounted, but inadvertently cut through 80% of the strands of a cable”.
Internal communication challenges
Department communication stands out as a weak spot. One customer’s story illustrates this when they received a call from a company representative despite having a scheduled appointment. The representative seemed “surprised and confused” about existing arrangements. Survey reports sometimes contain errors that create installation problems.
EMT’s current employees rate their workplace experience positively. The company maintains a perfect 5.0 out of 5 stars rating on Indeed based on employee feedback.
Final thoughts on EMT Solar and Roofing
EMT Solar and Roofing gives homeowners mixed signals when they look for solar installation or roofing services. The company is 5 years old and has earned important certifications that make them stand out. Their GAF Master Elite Contractor status and NABCEP certification definitely add credibility. This is a big deal as it means that their warranty offerings go beyond what’s standard in the industry.
Customer experiences tell different stories. Many homeowners love their knowledgeable staff and quality work. Others point to problems with installation quality, delays, and poor communication. The company responds to complaints, but how well they fix issues varies case by case.
EMT’s financing options need a closer look. Their no-credit-check financing makes solar available to more homeowners. Customer confusion about payment plans hints at gaps in the sales team’s explanations. Homeowners should really understand all terms before signing anything, especially about tax credits and payment structures.
The company’s expertise in both roofing and solar installation tackles a major concern for homeowners – keeping the roof strong during solar installation. This complete approach could mean smoother project management than hiring two separate contractors.
EMT Solar and Roofing shows potential as a young company with strong credentials, but they still have inconsistencies. Future customers should do their research, ask specific questions about timelines and costs, and get references from recent installations. On top of that, checking recent reviews beyond this piece might show if they’ve fixed the problems mentioned here. With a full picture, homeowners can decide if EMT Solar and Roofing matches their energy needs and expectations.