DaBella roofing has received alarming customer feedback with a mere 1.6 out of 5 stars from 59 rated reviews. The company’s claim of being America’s leading home improvement provider stands in stark contrast to customer satisfaction. A troubling 46 reviewers out of 59 rated DaBella with just 1 star.
Homeowners need to carefully evaluate these DaBella roofing reviews before signing any contracts. This detailed analysis reveals whether DaBella delivers legitimate value or charges excessive prices. The piece breaks down DaBella’s consumer reports to paint an accurate picture of customer experiences. It also highlights recurring complaint patterns and lists the company’s contact details.
Common themes in DaBella Roofing complaints
Customer feedback about DaBella shows troubling patterns. The company faces 618 complaints on the Better Business Bureau over the last three years. Their rating stands at a low 2.76/5.
Aggressive sales tactics lead the complaints. Customers say salespeople won’t leave their homes without signed contracts and often stay for 4-5 hours. A customer described it as “high-pressure tactics that left me in tears”.
Price concerns show up repeatedly in reviews. A customer noticed they were quoted about $4,500 per square for a simple roof installation. Another report shows DaBella charged an elderly homeowner $20,000 to roof a 730-square-foot home.
Post-sale service issues make up many more complaints. PissedConsumer data reveals 80% of users think DaBella should improve its customer service. About 75% say they wouldn’t use the company again.
Quality and warranty problems complete the list of common issues. Customers struggle to file warranty claims. Reports mention incomplete installations and work that fails municipal inspections.
The biggest problem lies in reports of predatory practices targeting elderly customers, including those with cognitive impairments. This suggests systemic issues in DaBella’s business approach.
DaBella Roofing reviews: consumer reports breakdown
Customer review platforms reveal a worrying story about DaBella’s roofing services. PissedConsumer data shows DaBella has earned just 1.6 stars from 59 customer reviews. The numbers tell a clear story – 83% negative experiences versus a mere 10% positive ones.
Customer satisfaction metrics show that 80% of users think DaBella needs to step up its customer service game. This explains why 75% of reviewers say they wouldn’t choose DaBella again for their roofing needs.
BBB records show 618 complaints against DaBella in the last three years, with 209 of these resolved in just the past 12 months. Most complaints focus on missed appointments, pushy sales tactics, and service problems.
Some customers point out a few positives like: “Did the work fast,” “Called back when I first tried to use them,” and “Fast work”. But these good points get buried under an avalanche of complaints:
- “Pesty salesman”
- “Blame the customer for be upset and angry”
- “Broken promises”
Customers repeatedly call out DaBella’s prices as “high”. The contrast between DaBella’s website testimonials and independent reviews is striking – while their website shows happy customers, the story on independent platforms paints a completely different picture.
Is DaBella legit or a red flag?
DaBella shows both positive and negative signs in its track record. The 12-year old company based in Hillsboro, Oregon maintains an A+ Better Business Bureau rating. All the same, customers have filed 618 complaints over the last three years.
The company works with top manufacturers like GAF for roofing shingles and James Hardie for siding. Their certified installers and detailed warranties look good on paper.
Customer experiences paint a different picture. Homeowners often report pushy sales tactics. Sales representatives won’t leave until they get signatures on contracts. Cost remains a major concern. Projects typically cost more than market rates. Sudden price drops during negotiations should raise concerns.
Service after installation becomes a real headache. Customers struggle to reach anyone when problems come up.
My experience as a retired roofing professional tells me something’s wrong. The 209 complaints resolved just in the last 12 months show these problems are systemic. DaBella uses quality products from reputable manufacturers, but their aggressive sales tactics and poor customer service create serious doubts.
The bottom line? DaBella operates legally but uses questionable practices. Potential customers should think twice before signing up.
Dabella Roofing Contact Details
DaBella customers can reach out through multiple channels when they need service help or want to file complaints. Their main customer service line is 1-855-322-3552. Business hours vary by time zone during weekdays:
- Pacific Time: 6:30 am – 5:00 pm
- Mountain Time: 7:30 am – 6:00 pm
- Central Time: 8:30 am – 7:00 pm
- Eastern Time: 9:30 am – 8:00 pm
The company stays closed on weekends and major holidays like New Year’s Day, Labor Day, Independence Day, Veterans Day, Thanksgiving, and Christmas.
DaBella’s headquarters is located at 6100 Tennyson Pkwy, Suite 250, Plano, TX 75024. The core team consists of Dave Evans (Marketing Manager), Tyma Benge (Customer Service Manager), and other key staff members.
The company serves customers nationwide with local phone numbers for different regions. Customers can also ask questions through an online contact form on their website. As I wrote in my roofing industry experience, keeping records of all communications with roofing companies helps protect you, especially considering the problems we discussed earlier.